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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-Users Can't See the Submissions

    Asked by 2016Vichy on March 01, 2016 at 03:15 AM

     

    Hello, I have a major problem to solve . I have a silver account with you since yesterday. I forms and then share them with other sub users, the problem is that they do not see the answers to these forms, just look if they make a pdf . In excels they not are seen. Can you help please?

    Screenshot
    sub users sub problem hello then
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    JotForm Support

    Answered by mert on March 01, 2016 at 07:24 AM

    Hi there,

    The problem is related with the EU servers. If your account is not located in EU servers and your sub users are on those servers, the submissions seem blank. However, you can easily beat this issue by changing the URL of the submissions or you need to keep all of the accounts in same region.

    If you change the domain as "eu.jotform.com", you can easily reach the submissions. Please, check the link for your form called "ESTUDIO OBSERVACIONAL VICHY 2016":

    https://eu.jotform.com/submissions/60592244747360

     

    For further assistance, please do let us know.

    Thanks.