What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Free 100 submissions, when is this renewed?

    Asked by BookingsCoexist on March 01, 2016 at 06:50 AM

    On the free jot form account, you offer 100 free submissions. When does this get renewed, is it the 1st of the month or is it the date that I signed up? If the latter please could you tell me when we signed up.

     

    Is it 100 submission per account or per form?

     

    If I delete the submissions on the account will I be able to receive more submissions, even though I have received 100?

     

    I have signed up to the paid monthly subscription, however, I would like to find a way of reverting back to the free version. 

     

    Thanks in advance for your help.

     

    Emily

    Submissions 100 submissions find thanks monthly subscription
  • Profile Image
    JotForm Support

    Answered by Charlie on March 01, 2016 at 09:07 AM

    You can check our account type/plan limits in our pricing page here: https://www.jotform.com/pricing 

    All submission limits and form views are per month. These limits resets every 1st day of the month. They are not per form, they are per account.

    The only ones that does not reset are the upload space storage and the number of sub account users that you can have. These are fixed.

    Deleting submissions does not free up your submission limit or submission count. To increase your submission limit, you'll need to either upgrade to a higher subscription plan OR wait for the submission counter to reset.

    You can also increase your submission limit for "Free", however, it only covers the regular submissions (not payment submissions), you can check the "Get More" section of your account settings to see how to do this.

     

     

    For the other concern you have regarding reverting back to "Free" plan, please refer to this link instead: http://www.jotform.com/answers/784630. We will address it shortly. Thank you.