I can't receive email alerts. I followed step by step your guide, and the FAQ, but I can't fix my problem! Thank you

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    marcociucci
    Asked on February 22, 2012 at 04:28 PM
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    AtacanC
    Answered on February 22, 2012 at 04:42 PM

    According to our email logs JotForm has successfully sent your notifications to your email address. Please change your sender e-mail to noreply@jotform.com as shown below:

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your mail provider's whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.

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    marcociucci
    Answered on February 22, 2012 at 04:45 PM

    oh I think now it's ok! thanks!!!

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    AtacanC
    Answered on February 22, 2012 at 04:46 PM

    You are always welcome. Feel free to contact us if you need further assistance.