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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error403 on image submissions

    Asked by SouthCoastCanvas on October 20, 2010 at 10:54 AM

    Hi there,

    I have created a form for customers to upload their images to my account,  I have tested the form myself and the image that I uploaded was fine and could be viewed perfectly.  I have however just had a customer upload an image to me and am getting a 403 Forbidden Access - possible cause - You may need to sign in to view this page.  I have signed into my JotForm account and still cannot view the image.

    Any advice would be great - Wayne

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    JotForm Founder

    Answered by aytekin on October 20, 2010 at 12:24 PM

    Can you ask the user to send you the image by email? Then try it. If you see a problem. Please make sure the file type and size is allowed for that upload field.