What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    View Limit: I received the email notifying it, I would like to get more details.

    Asked by Carolyn Smith  on March 01, 2016 at 04:22 PM



    You've reached the form view limit in February!


    Starting March 1, we're modifying our monthly packages to count the number of times your forms are viewed.

    Dear JotForm User,

    We're glad to have you as a valued customer. As we continue to roll out new features and services, we're modifying our monthly packages to count the number of times your forms are viewed. You're on the FREE plan which comes with 1,000 form views a month.

    Monthly Form Views
    Monthly Form Views
    Monthly Form Views
    Monthly Form Views



    Last month forms view data.

    Your usage last month was 1,966 form views.


    When users reach the monthly limit their forms will be disabled. At your current usage you will soon reach the limit.

    Please upgrade your account to ensure there's no disruption in service.

    Thank you for using JotForm.
    The JotForm Team


  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 01, 2016 at 06:21 PM

    You received this email because our packages have changed, we are applying a limit on the times that a form can be viewed, this will be almost the same as the submissions are counted, each time that someone is loading your form the view counter will increase. 

    As the submissions, when you reach the view limit you will receive an email notification about it and you will have a business day to upgrade your account, if you do not, your forms will be disabled and you will wait until the first day of the next month to get your forms working again.

    You may check the new limit in our pricing page: https://www.jotform.com/pricing

    Do let us know if you have more questions, we will be glad to help.