What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Analytics: It is not showing the correct number of submissions received.

    Asked by marcomm on March 01, 2016 at 04:33 PM

    When I click on "view submissions" from this form https://www.jotform.com//?formID=42884300671959 i get this page of submissions which I believe is correct. https://www.jotform.com/submissions/42884300671959

    When I click on form analytics from the same form I get this page which does not match the data https://www.jotform.com/analytics/42884300671959.  


    What is going on?



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    JotForm Support

    Answered by Kevin_G on March 01, 2016 at 06:31 PM

    I checked your form and I can see the issue, I will escalate it to our second level, you will be notified when it it solved.

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    Chief Technology Officer

    Answered by eee on March 28, 2016 at 05:17 AM

    Hey @marcomm,

    We have released new version of Form Analytics.

    All related problems are fixed now,

    Kindest Regards,

    - Ertugrul.