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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm getting an error email when trying to set a custom sender email address?

    Asked by MarriottPhoto on March 01, 2016 at 06:41 PM

    2-We ran a test document to submit online and it went through but generated and email back to us as follows:


    From: JotForm <noreply@jotform.com>

    Subject: JotForm SMTP account error

    Date: March 1, 2016 at 2:50:11 PM MST

    To: marnee@marriottphoto.com


    Dear MarriottPhoto,


    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 42506331335143 to noreply@jotform.com to prevent issues arising from your account.


    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.


    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to jotformsupport@gmail.com.


    All the best,

    JotForm Support



    P.S. This is an auto-generated email, please do not reply here.

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    JotForm Support

    Answered by Kevin_G on March 01, 2016 at 06:48 PM

    I would suggest you to first delete the current SMTP settings that you have in your form, this guide will help you to achieve it: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    Once you have deleted the settings add them once again, follow the steps on this guide: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If the issue still persists you may consider using a workaround, here is the link to do it: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address