My Forms page is not working

  • mstoll
    Asked on March 2, 2016 at 5:17 AM

    hi folks,

    just logged in to my account and the most imprtant page doesn't work any longer: https://eu.jotform.com/myforms/

    most important: hover over my forms doesn't show the edit options, like edit form, see entries etc.

    also two dropdown menues don't work: plugins and support

    accessing on a mac with firefox 44.0.2 (most recent version).

    can you help?

    thank you in advance.

    michael.

    p.s. chrome does work and shows 10th anniversary ad at down left corner.

    addblocker is disabled on this page (in firefox).

  • Welvin Support Team Lead
    Replied on March 2, 2016 at 8:51 AM

    The My Forms page is working for us. We suggest trying it in the incognito or private mode. IF it's working on this method, that means you need to clear your old browsing data. 

    https://support.google.com/chrome/answer/2392709?hl=en

    https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-dat

     

    If not, please check your browser console to view related errors that are causing the problem. 

    http://www.wickedlysmart.com/hfjsconsole/