What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Forms page is not working

    Asked by mstoll on March 02, 2016 at 05:17 AM

    hi folks,

    just logged in to my account and the most imprtant page doesn't work any longer: https://eu.jotform.com/myforms/

    most important: hover over my forms doesn't show the edit options, like edit form, see entries etc.

    also two dropdown menues don't work: plugins and support

    accessing on a mac with firefox 44.0.2 (most recent version).

    can you help?

    thank you in advance.

    michael.

    p.s. chrome does work and shows 10th anniversary ad at down left corner.

    addblocker is disabled on this page (in firefox).

    my forms page
  • Profile Image
    JotForm Support

    Answered by Welvin on March 02, 2016 at 08:51 AM

    The My Forms page is working for us. We suggest trying it in the incognito or private mode. IF it's working on this method, that means you need to clear your old browsing data. 

    https://support.google.com/chrome/answer/2392709?hl=en

    https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-dat

     

    If not, please check your browser console to view related errors that are causing the problem. 

    http://www.wickedlysmart.com/hfjsconsole/