What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume you are referring to the 10 payment submission limit for "Free" plans?
The submissions limits are all counted per month, they reset every 1st day of the month. For "Free" users, you can receive 10 payment submissions on a monthly basis (forms having payment integrations on them and received completed payments/transactions).
Please do note that when you reached ANY of the submission limits, then all of your forms will temporarily be disabled, you can continue using them by upgrading to a higher subscription plan OR wait for the submission counters to reset.
Do let us know if you need more information on this.