What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform reports not working

    Asked by Nixor on February 22, 2012 at 10:05 PM

    I have been trying to access an excel report I have created for my form but havent been able to done so for the past few days. The error it keep giving me is "website offline". I need to get access to that information urgently. Please let know what to do. Here's a link to the report: http://www.jotform.com/excel/13610107258

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    JotForm Support

    Answered by mdikici on February 23, 2012 at 03:35 AM


    For now you can download your reports by splitting the data to smaller parts (weekly, monthly ...). We figured out the problem and will solve the issue in a short time.



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    Answered by TourismeCahors on August 09, 2012 at 04:08 AM



    Jotform report does not still work. How do I edit a complete visual report? 



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    JotForm Support

    Answered by jonathan on August 09, 2012 at 04:35 AM


    Hi, can you please tell us which of your form where the Report does not work?

    It will be great also if you create your own new thread by clicking on this What's you question link. This way we can attend to your concerns specifically.

    You can Edit the completed visual report by going to My Forms / Reports and select the visual report you need to edit in the reports lists. When the report is opened, simply click on the Edit Report button

    Please update us


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    Answered by benat on August 09, 2012 at 05:55 AM

    @jotform support


    OK, sorry I open a new thread and thanks for your answer

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    Answered by gori-mathew on August 09, 2012 at 06:23 AM

    Welcome and lets know if you need any assistance on this issue.