Recovering lost encryption key

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    experttec
    Asked on March 02, 2016 at 12:19 PM

    I have lost my encryption key for my form. Is there a way to recover the key?

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    Nik_C
    Answered on March 02, 2016 at 03:27 PM

    Hi, 

    Unfortunately, there is not much you can do.  All submissions that are submitted through encrypted form are now encrypted and can't be decrypted. Jotform does not store the copy of unencrypted submissions. Cracking encrypted submissions is not possible.

    I recommend you to turn off encryption on your form immediately, so the future submissions won't be encrypted.

    Please let me know if i can be of more assistance to you.

    Best regards.