What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Recovering lost encryption key

    Asked by experttec on March 02, 2016 at 12:19 PM

    I have lost my encryption key for my form. Is there a way to recover the key?

    encryption a key encryption key lost recovery decrypt
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    JotForm Support

    Answered by Nik_C on March 02, 2016 at 03:27 PM

    Hi, 

    Unfortunately, there is not much you can do.  All submissions that are submitted through encrypted form are now encrypted and can't be decrypted. Jotform does not store the copy of unencrypted submissions. Cracking encrypted submissions is not possible.

    I recommend you to turn off encryption on your form immediately, so the future submissions won't be encrypted.

    Please let me know if i can be of more assistance to you.

    Best regards.