What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditions Rules are not working on my Form

    Asked by marklane on March 02, 2016 at 02:01 PM

    I'm not sure if I've encountered a bug or have a fault with my logic rules at the moment. I'm currently having a problem in a form I've created (https://form.jotform.com/60384042233143) where:

    If you answer yes (that you have children), when you answer yes to has this child been baptized a section called "baptism info" should be displayed. If you answer anything other than yes the "baptism info" should not be displayed.

    My problem is that no matter what I answer the "baptism info" is not displayed.

    Please let me know if I'm doing something wrong. Thanks for your help.

    This is a re-post of a comment on How to Show or Hide Fields Base on User's Answer

  • Profile Image
    JotForm Support

    Answered by jonathan on March 02, 2016 at 06:12 PM

    I checked your jotform http://www.jotform.us/form/60384042233143 but I did not find any associated Conditions Rules to the field "Do you have children" that will show "Baptism info"


    If it has Condition rules set, it should look like this



    I created a demo form https://form.jotform.com/60616856014959 you can test.

    Here is a video on how it works


    You can follow this user guide to achieve the same on your form

    user guide: Show-or-Hide-multiple-fields-at-once-using-form-collapse-tool


    You can always clone my test form so that you can review it on your Form Builder.

    user guide: How-to-Clone-an-Existing-Form-from-a-URL

    Hope this help. Let us know if you need further help.