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  • Profile Image

    EMail is delivered, but the same does not contain all of the form fields

    Asked by bob novak  on March 02, 2016 at 02:17 PM

    using this form missing data

     

    https://form.jotform.com/60597711472157

     

    email only has

    Question Answer
    Full Name Bob Novak
    Address Street Address: Box 1326
    City: Wildwood
    State / Province: ga
    Postal / Zip Code: 30124
    Country: United States
    Phone Number (631) 3381048
    E-mail villagegolfcarts@gmail.com
    How did you hear about us? 6
    Location of Interest:  
    Timeframe: none
    Are you a veteran? No
    Page URL:
    http://www.petswarehouse.com/pet-store-franchise-application/

    email entered data entered name phone number
  • Profile Image

    Answered by Ben on March 02, 2016 at 05:14 PM

    To resolve this, you would need to recreate your email notification.

    You can do that by removing the old one and creating a new one.

    The following guides will help with the same:

    How to Delete Notifications/Autoresponder

    Setting Up Email Notifications

    The reason why your email does not show all fields is due to the changes done on the same.

    That way the form will no longer update the fields within the email template in order to preserve the layout that was set so you would need to add the fields manually as well as remove them.

    If you remove the old one and add the new one, it will contain all of the fields on your form and by default will update itself - of course if no modifications are done on the same.

  • Profile Image

    Answered by bob  on March 02, 2016 at 09:56 PM

    yes, works perfect

     

    thanks

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 03, 2016 at 03:56 AM

    Hello,

    On behalf of my colleague Ben, you're welcome.

    Please let us know if you have further questions.

    Best regards.