- BethAsked on March 02, 2016 at 03:04 PM
In other words, let's say I have the free subscription for April and I have 50 people sign-up through that subscription of Jotform, then in May I have 80 people sign-up. Do I go over my limit or does the 100 start over again in May? Thanks for clarifying.
- JotForm SupportKevin_GAnswered on March 02, 2016 at 05:41 PM
The submission limit is per month, following your example, let's say that you receive 50 submissions, the counter will reset the first day of the next month, in this case on May 1st.
If in May you receive 80 submissions it will be the same and it will reset the first day of the next month, in this case on June 1st.
If you often reach the limit and you need to keep receiving submissions you would need to upgrade your account, you will find our pricing on this link: https://www.jotform.com/pricing.
- anniesmithAnswered on June 30, 2016 at 06:15 PM
But does this timer start on the 1st of each month automatically, or is it going off of the date you submitted the jotform? In other words, if I'm near my 100 submission limit (which I am) for the month, will it automatically reset to zero on July 1? Or will it reset to a random day, such as July 5?
This is incredibly urgent, as my organization needs this form to capture volunteer information as we transition to a new platform, and I'm at 94 of my 100 submission limit as of right now. I've tried to ask about merging the form to another (paid) account my coworker uses, but have gotten no response as of yet on the forum.
- JotForm SupportKevin_GAnswered on June 30, 2016 at 07:26 PM
In order to assist you better I have moved your question to another thread, it can be found here: https://www.jotform.com/answers/873517
We will assist you there as soon as possible.