What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Data from Encrypted Form displays incorrect DateTime Formatting

    Asked by lalaucb on March 03, 2016 at 09:29 AM

    My form contains a Date question formatted to be MMDDYYYY.  For instance, the date submitted is March 04, 2016).  However, the submission email received is displaying the date wrong.  It says Date 03.

    Please advise.  Thank you. 

    Page URL:
    https://form.jotform.com/60605158034146

    date field submission email email displaying encrypted form encrypted submission datetime formatting date formatting
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 03, 2016 at 10:52 AM

    I found I am able to replicate the same issue you are having with the email displayed in differently than what is set on the form field. Thank you for reporting this issue to us. I've sent a bug report about this to our developers so that we can get this problem fixed as soon as possible.

     

    Date Set as MMDDYYYY:

     

    Date Received in Email:

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on March 03, 2016 at 11:49 AM

    UPDATE: I ended up doing some further tests and I believe I've found the cause of this problem.

    I noticed that your form had encryption enabled so I tested this furthermore in a separate test where I found if it's disabled then the form date regardless of the setting is displayed correctly in emails.

    However, once the form encryption is enabled or re-enabled it breaks how the date is displayed.

    So I've narrowed this down to the fact that either there's a problem with the notification when using encryption or the online version of the notification email when viewing it from an encrypted form might be the other possible cause.

     

    Without Encryption on New Date Formatting Test:

     

    With Encryption on New Date Formatting Test:

     

  • Profile Image

    Answered by lalaucb on March 03, 2016 at 12:47 PM

    My form requires encryption.  Are you able to fix the date display in the notification email?

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 03, 2016 at 02:18 PM

    My colleague has reported this issue to our developers. Once this issue is resolved we will inform you via this thread.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 30, 2016 at 02:15 AM

    @lalaucb

    Today we released a patch that fixes this bug. Please do inform us if you have any other questions or concerns.

    Regards,