What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paging Back and Keeping Data

    Asked by commish1 on March 03, 2016 at 12:09 PM

    I have PayPal integrated into my form.  A user fills out the form, hits submit and is taken to the PayPal page.  If they realize they entered some data incorrectly and want to page back to the form page, is there a way to keep the data they entered and have it populated automatically?  

    When I tried this I was given a blank form and had to reenter all of the fields.

    Wondered if there was a setting somewhere that I could set to allow filled in data to be re-displayed?

    Rick

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    JotForm Support

    Answered by BJoanna on March 03, 2016 at 01:28 PM

    You can enable Auto Fill feature inside of your form. Inside of this guide you can find how to enable Auto Fill feature: http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature 

    On my test form I was able to see previously entered data when returned on my form from Paypal page, by clicking on browser back button. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by commish1 on March 03, 2016 at 01:50 PM

    Thanks for the info.  This auto fill feature was already enabled.

    I'm still having the issue when I fill in the form, hit submit and end up on the Paypal page.  When I click the browser back button the form is displayed with empty fields.

    Here is the page my form is on.

    http://legendwebmedia.com/FB-Ad-setup/

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    JotForm Support

    Answered by BJoanna on March 03, 2016 at 03:10 PM

    I was able to replicate mentioned issue when I tested your embedded form. When I clicked the browser back button on Paypal page, the form is displayed with empty fields.

    However when I tested your standalone form http://www.jotform.us/form/60605641252145 I was able to see entered data, when I clicked the browser back button on Paypal page. 

    I have inspected your webpage and I was that you have embedded your form with script code. You can try to replace script code with iFrame code, to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.