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  • Profile Image

    Why I received an email notification, but I can not find the submission?

    Asked by LHoward_CAM on March 03, 2016 at 12:35 PM

    Hello,

     

    I cannot locate a submission (Jasmine Chen) from February 29, 2016 on JotForm.  I received the email notification to "careers@t-howard.org". Please advise on if/how the submission can be located and added to the other submissions. 

    Thank you!

    Page URL:
    https://form.jotform.com/60055893685971

    missing form Submissions JotForm email notification February
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 01:59 PM

    I checked our logs and found the email, but I can not find the submission. Are you sure you have not deleted it?

    If you have deleted the submission, then it is not possible for us to recover it.

  • Profile Image

    Answered by LHoward_CAM on March 03, 2016 at 03:45 PM
    Hello,
    Yes, I am sure that I did not delete it.
    Best,
    LaShika Howard, PHR
    Senior Manager, Career and Alumni Services
    T. Howard Foundation | Diversity in Media
    P 301-588-6767 x228
    www.t-howard.org
    CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by david on March 03, 2016 at 04:48 PM

    I checked your account and was able to find the submission for the 29th.  There may have been a delay in syncing the data to your account.  While viewing your forms, enter 332531083311423554 in the search field at the bottom. 

    The submission was uploaded to this form:

    http://www.jotformpro.com/form/60324576004953

    Different than the one you referenced in your original post.

  • Profile Image

    Answered by LHoward_CAM on March 03, 2016 at 05:45 PM
    OMG…I am so sorry about that! But, thank you!
    Best,
    LaShika Howard, PHR
    Senior Manager, Career and Alumni Services
    T. Howard Foundation | Diversity in Media
    P 301-588-6767 x228
    www.t-howard.org
    CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by david on March 03, 2016 at 06:51 PM

    No worries at all, you are very welcome!  If there is anything else we can assist with, let us know and we will be happy to help.