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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    formatting of form is wrong

    Asked by mustphoto on March 03, 2016 at 12:50 PM


    when a client submits a form, the formatting is all messed up when we print it out.  The logo and font is huge. We haven't touched the form.

    Page URL:

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    Answered by Huberson on March 03, 2016 at 02:39 PM


    Please use the 'Customize PDF' or 'Edit' option from form submissions to make sure that the print version look exactly as the one on screen. 


    Also consider looking a this guide for some details: How to print a form exactly as it is when viewed, but with the user entered data?



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    Answered by mustphoto on March 06, 2016 at 08:24 PM

    Hi. this form has been active for a long time. this problem happened out of the blue. i checked all the settings and they are the same. would you please fix this for me on your end. I have two submissions that need to be printed out in the morning and the way the submission pdf is is not acceptable.

    Thank you in advance,




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    JotForm Support

    Answered by Nik_C on March 07, 2016 at 04:59 AM


    When I cloned your form and tried to get PDF I'm able to download it normally. Could you try to Reset the PDF settings so it will default.

    You can do that, like my colleague suggested, by going go Customize PDF and than reset PDF on right hand side, that will reset PDF view to default view.

    Please let me know if that works for you.

    We'll wait for your response.

    Thank you.