What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attached PDF on Emails: PDF file is not being sent with the email notification.

    Asked by klynns99 on March 03, 2016 at 01:56 PM

    I've been getting pdfs in my notifiers for a long time and they've stopped working. Please advise. Thank you!

    notifiers stopped working and long time thank
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 03:23 PM

    Could you please provide us the link/name of the form with the issue? 

    Are not you receiving the email notifications when attaching the PDF?

    Is the PDF file corrupt when you are trying to open it? 

    Please provide us more details about your issue, we will be glad to take a look to your form. 

  • Profile Image

    Answered by klynns99 on March 04, 2016 at 12:45 PM
    It’s sending the email, just no pdf attached. Here’s the link to "Your Measurements":
    https://form.jotform.com/60356205228955
    Kara Sorensen
    Creator, Love Your Body Challenge™
    (408) 805-5272 • info@KaraSorensen.com • KaraSorensen.com •http://www.KaraSorensen.com • Skype: karasorensen
    • Join the www.LoveYourBodyChallenge.com



    This e-mail, including attachments is for the sole use of the intended recipient(s) and may contain confidential information. Though unlikely, e-mail sent via internet may be intercepted by third parties. Privacy of healthcare data cannot be assured. If this e-mail has reached an unintended party please notify sender by reply e-mail or at the contact information listed above and delete this e-mail. Unauthorized review, use, disclosure, or distribution is prohibited. A copy of HIPAA privacy rights has been made available to each patient. Patients who communicate via e-mail consent to e-mail exchange recognizing HIPAA privacy rights cannot be guaranteed.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 04, 2016 at 03:02 PM

    I have checked your form and seems to be working fine, I have also cloned it and I'm receiving the attached PDF file.

    Could you please try disabling and enabling the option again?

    You may also consider including the link to the PDF file in your email notification, you will find it on the right side on the wizard. 

    Do let us know how it goes.

  • Profile Image

    Answered by klynns99 on March 04, 2016 at 03:45 PM
    Thanks, for whatever weird reason, it finally worked! I had disabled it several times and it didn’t help.
    Kara Sorensen
    Creator, Love Your Body Challenge™
    (408) 805-5272 • info@KaraSorensen.com • KaraSorensen.com •http://www.KaraSorensen.com • Skype: karasorensen
    • Join the www.LoveYourBodyChallenge.com



    This e-mail, including attachments is for the sole use of the intended recipient(s) and may contain confidential information. Though unlikely, e-mail sent via internet may be intercepted by third parties. Privacy of healthcare data cannot be assured. If this e-mail has reached an unintended party please notify sender by reply e-mail or at the contact information listed above and delete this e-mail. Unauthorized review, use, disclosure, or distribution is prohibited. A copy of HIPAA privacy rights has been made available to each patient. Patients who communicate via e-mail consent to e-mail exchange recognizing HIPAA privacy rights cannot be guaranteed.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 04, 2016 at 04:51 PM

    Great to know it is working again.

    Do let us know if we can assist you in anything else, we will be glad to help.