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    how to remove table or hidden fields from notification emails

    Asked by Kgr0up on March 03, 2016 at 03:47 PM

    I have different forms of payment, one is paypal, with a custom field, so, if they choose paypal that field if populated, but I hid it, however this field does show in the notification email, I tried deleting the row in the table, but after closing and saving, it is still sending it out. 

    I have other hidden forms for admin purposes, when a new registration is made they are blank, so they don´t show in the notification email, but for example, I have as a form of paymet "wire transfer", I want to be able to have a hidden field showing the status of the payment and add some hidden comments, and once I receive payent confirmation put in the hidden field "payment received", in comments add the payment date and send a notification to the person that we confirm payment, but the table shows the hidden fields too, and don´t wan´t the person to see my comments...

    Can we edit that table? I´ve tried removing the table, but the changes are not being saved.

    here is my form

    https://form.jotform.com/60195595120959 

    thanks

    Emails hidden table OR
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    JotForm Support

    Answered by Boris on March 03, 2016 at 04:58 PM

    I see that your form is using the option to hide empty fields on emails, which automatically locks the table in your notifications and autoresponders so that the default table cannot be edited.

    http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    This is because the option for hiding empty fields from emails must have a way of automatically knowing which row in the table corresponds to which form field, and this requires the data table to be unchanged.

    Hiding empty fields on emails is incompatible with editing the data table. In order to edit the data that is being sent in your emails, please disable the option for hiding empty fields. You can do this by going to Preferences > Advanced Settings, and setting Hide Empty Fields on Emails to Disabled:

    Please let us know if you need any further assistance, we will be happy to help.