What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF Form: Impossible to create a PDF

    Asked by ucminternational on March 04, 2016 at 01:09 PM

    Hello JotForm,

    I am very frustrated. I transferred many many forms from AdobeForm Central last year. Those forms looks pretty awful when I download them as PDF on JotForm. It is basically unreadable even after I have tried to clean them up on jotforms.

    So... I have started recreating those forms from scratch. Though they look find online, when I try to use the 'create PDF form' function, it says 'working' but the form never gets created. I have been stuck on that screen for over 10 minutes now. It has worked for me in the past where a PDF has been created after a long wait but not today with my newest form. It really is very frustrating. My main reason for wanting to use JotForm was your PDF creation feature.

    Any guidance will be much appreciated.

    Suki

     

    Page URL:
    https://form.jotform.com/60626774324155

    Screenshot
    create a PDF
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    JotForm Support

    Answered by Mike on March 04, 2016 at 04:02 PM

    We are sorry for the inconveniences you are facing.

    I was able to reproduce the issue with the PDF form generation. A bug report ticket has been attached to this thread and forwarded to our Development Team.

    In case fillable PDF is not required, this is possible to save a web form version into a standard PDF file.

    How to Save a Web Page as a PDF in Google Chrome

    We will keep you updated via this thread.

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    JotForm Support

    Answered by jonathan on March 06, 2016 at 06:53 PM

    Our developer assigned on the ticket had already fixed the problem.

    Please retry create PDF Form again and it should generate the PDF form now.

    Let us know if issue persist on your end.

  • Profile Image
    JotForm Support

    Answered by Mike on March 30, 2016 at 04:08 PM

    This issue still persists.

    It appears that the PDF generation is affected by some issue once again. Our developers have been informed.

    We will let you know once the issue is fixed.

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    JotForm Support

    Answered by beril on March 31, 2016 at 04:58 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.