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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Analytics: Responses counter value is wrong

    Asked by stnadmin on March 04, 2016 at 01:40 PM

    hi.

    it appears there may be a minor bug in the stats compiler... or I am misunderstanding it.

     

    the header is saying only 2 responses, but we've actually had 40 or so responses logged, and the traffic panel is showing way more than 2 even in the recent visitors.

     

     

    http://i.imgur.com/KQVwMPs.png

     

    https://www.jotform.com/analytics/60627018561958

     

    thx,

    Adam

     

     

     

    Page URL:
    http://www.monkeyfishtoys.com/lego-event

    form analytics form responses
  • Profile Image
    JotForm Support

    Answered by Mike on March 04, 2016 at 04:24 PM

    Thank you for contacting us.

    Your are right, there is some bug with the Responses tab of that form in Form Analytics. I have attached a bug report ticket to this thread and forwarded it to our developers.

    We will keep you updated via this thread.

  • Profile Image
    Chief Technology Officer

    Answered by eee on March 28, 2016 at 05:10 AM

    Hey @stnadmin,

    We have released new version of Form Analytics.

    All related problems are fixed now,

    Kindest Regards,

    - Ertugrul.