What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet integration: Submission dates not showing up

    Asked by kurufootwear on March 04, 2016 at 02:01 PM

    I have had to re-integrate both of my forms multiple times because the submission date and time stops recording on the spreadsheet. It is very irksome and time consuming to re-integrate my forms. Is there anyway I can stop it from doing this permanently?

    Page URL:
    http://www.kurufootwear.com/customer-service/warranty-request.html

  • Profile Image
    JotForm Support

    Answered by Mike on March 04, 2016 at 04:43 PM

    Thank you for contacting us.

    Does it randomly happen with default integrated spreadsheets or modified ones (e.g. added or removed columns, added, modified or removed rows)? Any additional information would be appreciated.

  • Profile Image
    JotForm Support

    Answered by Mike on March 04, 2016 at 04:46 PM

    Could you please also share some screenshots of the missing data from Google Spreadshee?

  • Profile Image

    Answered by kurufootwear on March 04, 2016 at 05:15 PM

    Unfortunatley I cannot take a screenshot but it has been happening to modified and default spreadsheets. I had the problem before with a modified spreadsheet so I just added the columns into my form so they would show up on the spreadsheet. I do add information into the coulums but I don't add or delete columns or rows.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 04, 2016 at 10:24 PM

    I can't seem to reproduce this problem.

    If you have made modifications within the submissions sheet, it might break the integration so we suggest to make modifications on a separate sheet.

    Example:

    ---

    Furthermore, you can also change the locale, time zone of your spreadsheet. See if this helps https://support.google.com/docs/answer/58515?hl=en

  • Profile Image

    Answered by kurufootwear on March 07, 2016 at 02:51 PM

    What about making rows and columns bigger or smaller, will that break integration?

  • Profile Image
    JotForm Support

    Answered by Mike on March 07, 2016 at 04:10 PM

    It should be safe to change the rows and columns sizing without affecting the integration.