What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alerts are not being received

    Asked by krissyv on March 04, 2016 at 03:55 PM

    I am using JotForm through my website, and the form is no longer being sent to my email.  Please advise.  I've missed lots of inquiries because of this and it was just brought to my attention.

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    JotForm Support

    Answered by Mike on March 04, 2016 at 05:54 PM

    According to account email history the messages are being successfully sent. Please see the next guide to find out how to check the email history.

    How to view all your form Email History

    I would like to suggest checking Spam/Junk folders via web mail to see if the messages ended up there.

    If you need any further assistance on this, please let us know.