Pictures are not showing on submissions

  • DiamondEyeMS
    Asked on March 4, 2016 at 10:36 PM

    I have multiple forms where the picture that is on the form appears with  no problem on the submissions and PDF.  But some of my forms are not showing the picture on the submission.  Here are links to two of the forms: https://form.jotform.com/60407946008152 and https://form.jotform.com/60406038491149.

     

    Please tell me how to get the picture (logo at the top) to also show on the submissions.

    Jotform Thread 787846 Screenshot
  • Chriistian Jotform Support
    Replied on March 5, 2016 at 3:23 AM

    You can customize the appearance of the PDF so that the image appears when you download it. Simply follow the steps below:

    1. Go to the submissions page of your form: How to view Submissions

    2. Click the Get PDF button

    3. Then click Customize PDF

    Pictures are not showing on submissions Image 1 Screenshot 30

    4. Click the Add image button and input the url of the image that you want to add.

    Pictures are not showing on submissions Image 2 Screenshot 41

    Click Save when you're done customizing. You should now see the image when you download the PDF.

    If you need further assistance, do let us know.