- nuandaAsked on March 05, 2016 at 04:54 AM
Two days ago I paid bronze plan update through a paypal subscription but still the same limits of the free account being.
I only have a few hours that the forms don't working because of the new limits of visualizations.
I sent two emails to support but I have not yet received reply !!!
- JotForm Supportashwin_dAnswered on March 05, 2016 at 06:51 AM
Upon checking our records, I was able to trace the bronze monthly payment. I am not sure why your account was not upgraded automatically but you have an active bronze monthly subscription plan: S-5KL27438HP678840U
I have taken care of your account issues and upgraded your account to bronze monthly subscription plan.
- nuandaAnswered on March 05, 2016 at 02:01 PM
- JotForm Supportashwin_dAnswered on March 06, 2016 at 02:36 AM
You are welcome.
Do get back to us if you have any questions.