I paid for bronze plan but my account was not upgraded.

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    nuanda
    Asked on March 05, 2016 at 04:54 AM

    Two days ago I paid bronze plan update through a paypal subscription but still the same limits of the free account being. 

    I only have a few hours that the forms don't working because of the new limits of visualizations.

    I sent two emails to support but I have not yet received reply !!!

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    ashwin_d
    Answered on March 05, 2016 at 06:51 AM

    Hello nuanda,

    Upon checking our records, I was able to trace the bronze monthly payment. I am not sure why your account was not upgraded automatically but you have an active bronze monthly subscription plan:  S-5KL27438HP678840U

    I have taken care of your account issues and upgraded your account to bronze monthly subscription plan. 

    Thank you!

  • Profile Image
    nuanda
    Answered on March 05, 2016 at 02:01 PM

    Thank you!

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    ashwin_d
    Answered on March 06, 2016 at 02:36 AM

    Hello nuanda,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!