I paid for bronze plan but my account was not upgraded.

Two days ago I paid bronze plan update through a paypal subscription but still the same limits of the free account being. 

I only have a few hours that the forms don't working because of the new limits of visualizations.

I sent two emails to support but I have not yet received reply !!!

Hello nuanda,

Upon checking our records, I was able to trace the bronze monthly payment. I am not sure why your account was not upgraded automatically but you have an active bronze monthly subscription plan:  S-5KL27438HP678840U

I have taken care of your account issues and upgraded your account to bronze monthly subscription plan. 

Thank you!

Thank you!

Hello nuanda,

You are welcome.

Do get back to us if you have any questions.

Thank you!