What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for bronze plan but my account was not upgraded.

    Asked by nuanda on March 05, 2016 at 04:54 AM

    Two days ago I paid bronze plan update through a paypal subscription but still the same limits of the free account being. 

    I only have a few hours that the forms don't working because of the new limits of visualizations.

    I sent two emails to support but I have not yet received reply !!!

    Long how how long Emails paypal subscription same sent
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2016 at 06:51 AM

    Hello nuanda,

    Upon checking our records, I was able to trace the bronze monthly payment. I am not sure why your account was not upgraded automatically but you have an active bronze monthly subscription plan:  S-5KL27438HP678840U

    I have taken care of your account issues and upgraded your account to bronze monthly subscription plan. 

    Thank you!

  • Profile Image

    Answered by nuanda on March 05, 2016 at 02:01 PM

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 06, 2016 at 02:36 AM

    Hello nuanda,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!