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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I test the autoresponder email without having to pay?

    Asked by mikabajic on March 06, 2016 at 08:19 AM

    Thank you! 

    * I set up the autoresponder email  and I am able to test it only using the TEST email feature on your site. Here is how it looks when I receive the email: 

     Dear {parentName25},

    Thank you for registering {childName} for our Spring program. We are looking forward to the start of the new season and we are very excited to transfer our knowledge to your children.

    For all questions regarding the program, please contact our Program Director Mr. Milos Bajic at milos@westloopsoccerclub.com 

     

    Yours in soccer,

    WLSC Team 

    When I fill out the form, I am not getting anything unless I pay using Pay Pal. Is there a way to test it "live" without having to pay?

     

    Thanks in advance,

    Milos

    auto responder email
  • Profile Image
    JotForm Support

    Answered by Welvin on March 06, 2016 at 08:42 AM

    You have to complete the payment process in order to get the personalize data. But the Test Email button should be enough to see the output. The only difference between live submission and test is the personalize data in the settings.

    But if you really wish to test it live, you can enable Sandbox mode in the Paypal configuration:

    When in Sandbox, you can complete the process without your card/account being charged. You have to register for Sandbox account to Paypal. 

    https://developer.paypal.com/developer/accounts/

    https://www.sandbox.paypal.com/ph/webapps/mpp/home

  • Profile Image

    Answered by mikabajic on March 06, 2016 at 02:21 PM

    I enabled the SANDBOX mode and I got this error: 

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    Is there a way to set up the autoresponder to be forwarded to my email every time it is sent to a client?
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 06, 2016 at 05:56 PM

    Hello,

    Regarding the error, could you please check your PayPal account since this is an error from PayPal's side.Check if the email, that you used for creating PayPal is matching PayPal Business Account.

    You can check more on this link like my colleague suggested.

    Regarding the autoresponder, you can create one more autoresponder and one hidden field on the form that will contain your email address. And you will set recipient for second autoresponder to be that hidden field. Please check this instruction that should clarify:

     

    Please let me know if that works for you.

    Best regards.

  • Profile Image

    Answered by mikabajic on March 06, 2016 at 07:20 PM

    I think I did it correctly. How do I test it now without using the TEST email feature or paying through Pay Pal? I want to simulate the real form submission!

     
    Also, with the TEST email feature, I  am getting this table of user data (see screenshot). Do my clients get the same when they receive their autorespoender email?
     
    Thanks in advance,
    Milos
     
  • Profile Image

    Answered by mikabajic on March 06, 2016 at 07:45 PM
    I think I did it correctly. How do I test it now without using the TEST
    email feature or paying through Pay Pal? I want to simulate the real form
    submission!
    Also, with the TEST email feature, I am getting this table of user data
    (see screenshot). Do my clients get the same when they receive their
    autorespoender email?
    Thanks in advance,
    Milos
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 07, 2016 at 03:57 AM

    Hello,

    The proper workflow to test PayPal is to enable sandboxing on your form and you will have to signup for PayPal sandbox account on: https://www.sandbox.paypal.com/

    And use the same email address to make PayPal payments, again, you can follow this guide: https://developer.paypal.com/docs/classic/lifecycle/sb_about-accounts/

    Sandbox is the way to allow you as a developer to test your form and payments. So, your Sandbox account can be used to log in and see the payments as they come in, but not for any payment.

    To make a payment - regardless if it is for tests or not, you must use your own - regular - PayPal account, but the website would be different: https://developer.paypal.com/docs/classic/lifecycle/sb_test-site/

    No actual charge would be made on the sandboxed form, only a test payment drawing the real details as they would have appeared if you had made a real payment.

    You should contact PayPal support in regards to any question about their sandbox feature as they would be able to tell you exactly what you need based on your account.

    Do let us know if you need any additional assistance from JotForm in that matter.

    Regarding the autoresponder, your clients will receive everything that is created in autoresponder email body:

    Please let me know if you have further questions.

    Best regards.