What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Knob Canvas widget does not work in SSL form.

    Asked by zipout on March 06, 2016 at 10:12 AM

    I tried to use color name or HEX code.

     

    hello canvas does not appear use
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    JotForm Support

    Answered by ashwin_d on March 06, 2016 at 12:39 PM

    Hello zipout,

    With which form you are having this issue with? I did check all the three forms you have in your account and none of them have any "Knob Canvas" widget. You seems to have also deleted the last edited form #60654456934362.

    We will wait for your response.

    Thank you!

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    Answered by zipout on March 06, 2016 at 03:21 PM

    Hi,

    I created a new form that I called "Try with Knob Canvas widget". I confirm that it doesn't work for me. Thank you for help

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    JotForm Support

    Answered by ashwin_d on March 06, 2016 at 09:34 PM

    Hello zipout,

    I did check your form and the only issue I found out is the text not being displayed and apart form that the widget seems to work as expected. The reason why you it does not display the text because the font color was set as white. I changed the font color and that solved the issue. Please check the screenshot below:

     

    Please be noted that in the "Knob Canvas" widget there is no knob displayed. You have to actually drag the foreground color across the circle to select a numerical value.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by zipout on March 07, 2016 at 03:11 AM

    Thank you for answer but I confirm it doesn't work for me

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    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 04:42 AM

    Hello zipout,

    I'm sorry for the trouble caused to you.

    I understand the issue now. There seems to be some technical glitch where the "Knob Canvas" widget is not being displayed in secure form or editor. If you access your form without SSL URL, the widget appears correctly. Please check the screenshot below:

     

    I am reporting it to our backend team. We will get back to you as soon as this issue is fixed.

    Thank you!

     

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    Answered by zipout on March 07, 2016 at 05:09 AM

    Very good support, thank you

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    JotForm Support

    Answered by TitusN on July 26, 2016 at 01:03 AM

    Hello,

    The Knob canvas will now load securely with no problems. 

    Thank you for your patience.