What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account about to be disabled due to miscounted upload space

    Asked by inkedfur on March 06, 2016 at 12:28 PM

    This has been a recurring problem that when I delete submissions with attachments, the attachment space is not removed from my total space. Can you all please do another space count for my account? My account is going to be disabled tomorrow which is absurd as a regularly paying member.

    Thanks.

    Submissions problem thanks delete submissions
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    JotForm Support

    Answered by Mike_G on March 06, 2016 at 01:24 PM

    I have recalculated your upload space limit and it now showing its true value. However, even if I did that your account is still over its upload count limit. I have checked that your account and the forms entitled, "Submit Art" and "Creator Application" still have uploads in it. Please be advised that uploads can only be removed from your account if you delete submissions. You may want to download all your submissions before deleting them so you'll have a copy of it. Once submissions are deleted there is no way we can recover it.