Account about to be disabled due to miscounted upload space

  • Profile Image
    inkedfur
    Asked on March 06, 2016 at 12:28 PM

    This has been a recurring problem that when I delete submissions with attachments, the attachment space is not removed from my total space. Can you all please do another space count for my account? My account is going to be disabled tomorrow which is absurd as a regularly paying member.

    Thanks.

  • Profile Image
    Mike_G
    Answered on March 06, 2016 at 01:24 PM

    I have recalculated your upload space limit and it now showing its true value. However, even if I did that your account is still over its upload count limit. I have checked that your account and the forms entitled, "Submit Art" and "Creator Application" still have uploads in it. Please be advised that uploads can only be removed from your account if you delete submissions. You may want to download all your submissions before deleting them so you'll have a copy of it. Once submissions are deleted there is no way we can recover it.