Publish link using Email

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    norcal2016
    Asked on March 07, 2016 at 12:12 AM

    Hi,

    On Feb. 14th I published our link using Jotform. I've had 1/2 dozen people tell me they did not receive the email. Is there a way to track these emails.

    thanks,

     

  • Profile Image
    beril
    Answered on March 07, 2016 at 08:14 AM

    If I understand correctly, you shared your form with Email as you see below:

    If you provide us your email address we can check your email logs.

     

  • Profile Image
    norcal2016
    Answered on March 07, 2016 at 07:45 PM
    Yes and added about 10 emails and did it at least 5 times.
    ...
  • Profile Image
    beril
    Answered on March 08, 2016 at 02:33 AM

    Ok, thank you for confirming. When I've checked your email logs I see that you've sent email on 15/02/2016.

     

    However, it seems there is no failure, email sent successfully. We would appreciate it if you could  contact with them and ask to check spam, trash and bulk folders? If they find them there, they can mark as not spam in order to not go into the folder anymore.

    You can also check your email history as you see below:

    If you need any additional assistance, please do not hesitate contacting us. We will be happy to assist you.