What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Publish link using Email

    Asked by norcal2016 on March 07, 2016 at 12:12 AM


    On Feb. 14th I published our link using Jotform. I've had 1/2 dozen people tell me they did not receive the email. Is there a way to track these emails.



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    JotForm Support

    Answered by beril on March 07, 2016 at 08:14 AM

    If I understand correctly, you shared your form with Email as you see below:

    If you provide us your email address we can check your email logs.


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    Answered by norcal2016 on March 07, 2016 at 07:45 PM
    Yes and added about 10 emails and did it at least 5 times.
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    JotForm Support

    Answered by beril on March 08, 2016 at 02:33 AM

    Ok, thank you for confirming. When I've checked your email logs I see that you've sent email on 15/02/2016.


    However, it seems there is no failure, email sent successfully. We would appreciate it if you could  contact with them and ask to check spam, trash and bulk folders? If they find them there, they can mark as not spam in order to not go into the folder anymore.

    You can also check your email history as you see below:

    If you need any additional assistance, please do not hesitate contacting us. We will be happy to assist you.