What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not showing on Facebook

    Asked by Brelix on March 07, 2016 at 06:22 AM

    Hello there,

    for quite a while now I have forms on my Facebook pages but they do not seem to be showing when I click on the app links. Please take a look at some of my forms on these pages and I will appreciate if someone can explain what I am doing wrong.

     

    https://www.facebook.com/EkoHotelAndSuites/app/684336108254110/ 

    https://www.facebook.com/TirtaAyuSpaNG/app/684336108254110/ 

     

    Thanks

    My Forms app www thanks
  • Profile Image
    JotForm Support

    Answered by Kiran on March 07, 2016 at 11:10 AM

    As I check the links provided here, I see that the forms are displayed normally without any issue.

    I've also checked the account, and it is active and good in shape. Please check again and let us know if the issue still persists. We will be happy to assist you further.

    Thank you!  

     

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    Answered by Brelix on March 07, 2016 at 02:47 PM

    Well, this is embarrassing because I have tried it on so many computers around me and it doesn't come up. But thank you for pointing this out regardless. 

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    JotForm Support

    Answered by Kiran on March 07, 2016 at 04:25 PM

    Could you try opening the forms or facebook pages using a private/incognito window on your PC to see if that works? You may also force the browser to clear the webpage cache by pressing Ctrl+F5 while the page is loaded in the browser. Please check and let us know if the issue still persists.

    We will be happy to assist. 

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    Answered by Brelix on March 07, 2016 at 04:37 PM

    Done that already. Still doesn't show. Probably it's an IP restriction thing. But I have also tried it on various internet connections and also various computers. This is becoming frustrating because now I am sounding just like someone who doesn't know what he is saying, as you can clearly see the forms and I can't 😒

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    JotForm Support

    Answered by Kiran on March 07, 2016 at 10:01 PM

    Are you able to login to your JotForm account and see the list of forms available in your account to edit them? Please try opening the forms below using the direct link and let us know if the forms are viewed normally.

    Hairven Facebook Distributor Form 

    Spa appointment form

    I've also whitelisted your IP address. If the forms are viewed normally using the direct link, they should be viewed on Facebook as well.

    Please get back to us if you need any further assistance. We will be happy to help.