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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do I keep getting an error message everytime I try to forward a submission?

    Asked by Clickndrive on March 07, 2016 at 08:44 AM

    KEEP GETTING 'OOPS!! YOU'VE REACHED YOUR LIMIT' EVERY TIME I TRY AND FORWARD A SUBMISSION.

    I AM USING SAFARI I TRIED TO SEND A SCREEN SHOT BY OPENING JOTFORM IN FIREFOX AND IT SENT FROM THERE.

    WHAT IS WRONG AS I CAN'T KEEP CHANGING BROWSERS LIKE THIS

    IT WORKED FINE UNTIL TODAY

    forward email reached limit error
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    JotForm Support

    Answered by BJoanna on March 07, 2016 at 01:04 PM

    Are you using Forward option on submission page? 

    Please note that there are limitations on how many reply/forward emails can be sent per hour. 

    Free and Sub User accounts are currently limited to 20 reply/forward emails from submissions page per hour. Paid accounts are limited to 100 emails/hour. 

    Limitations should be automatically lifted after some time.

    Hope this will help. Let us know if you need further assistance.

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    Answered by Clickndrive on March 08, 2016 at 04:14 AM

    IF WE ARE ALLOWED 100 PER HOUR, WHY CAN'T I FORWARD THIS MORNING HAVING NOT TOUCHED IT FOR 8 HOURS?

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    Answered by Clickndrive on March 08, 2016 at 06:11 AM

    ALSO WE HAVE DISCOVERED THIS MORNING THAT IF WE LOGIN USING FIREFOX BROWSER WE CAN USE THE FORWARD BUTTON BUT NOT ON SAFARI

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    JotForm Support

    Answered by Charlie on March 08, 2016 at 11:06 AM

    I went ahead and tried forwarding a submission using Mac OS X El Capitan, but was not able to replicate the problem.

     

    I presume that it is more specific in your browser or on your account limits. 

    May we know which of your forms you are getting the error message? I could make a test directly on that form and see if I'll be able to replicate the problem. Could you please let us know to when the error happens? Does it happen after forwarding 3 submissions? As mentioned by my colleague, the email limits (outbound replies and tests) is 100 per hour, for the whole account.

    If I may also suggest, you can just send the form notification directly in your email then then use your own email client to forward that submission, with that, you can avoid the email limits that we have. Or, if you want to send it automatically, then you can create a separate email notification and conditionally send it only if certain form fields are filled out. Here's a guide about it: http://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection 

    Apologies for the inconvenience. We'll wait for your response.

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    Answered by Clickndrive on March 20, 2016 at 02:02 PM

    IT LET ME FORWARD ABOUT A DOZEN ON THE 8TH MARCH BUT THEN CAME UP WITH THE ERROR MESSAGE AGAIN AND WOULDN'T LET ME FORWARD ALL LAST WEEK. I HAVEN'T TRIED SINCE FRIDAY AS I HAVE BEEN TRYING TO DEAL WITH ANOTHER ISSUE:
    OPENING THE ARCHIVE FOLDER SO THAT I CAN DELETE SOME OLDER FILES! THAT WON'T WORK EITHER, THE ARCHIVE FOLDER HIGHLGHTS BUT THE JOBS IT SHOWS ARE MY CURRENT FILES, ANY IDEAS WHY THIS WON'T WORK? I HAVE TRIED THIS USING SEVERAL BROWSERS BUT ALL HAVE THE SAME ISSUES

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    Answered by Clickndrive on March 20, 2016 at 02:04 PM

    THE TITLES AT THE TOP OF THE PAGE SUGGEST THAT THE ARCHIVE FOLDER IS OPEN AS THERE IS A TAB THAT SAYS 'UNARCHIVE' BUT ALL THE FILES ARE NOT THE ARCHIVED FILES

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    JotForm Support

    Answered by Nik_C on March 20, 2016 at 03:01 PM

    I did some tests and tried to access your Archive folder, I didn't have any issues.

    These are the forms that I could see there:

    Since you tried already with different browsers, I would advise you to try to reset your browser's cache and see if that will help. You can reset your browser by following this guide.

    Please let us know if that helped.

    We'll wait for your response.

     

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    Answered by Clickndrive on March 20, 2016 at 03:42 PM

    I am using OS X El Capitan Version 10.11.3

    Safari version 9.0.3 (11601.4.4)

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    Answered by Clickndrive on March 20, 2016 at 03:44 PM

    I cleared all the history on safari as this was the only option I could find and still no archived files or forwarding allowed

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    JotForm Support

    Answered by jonathan on March 20, 2016 at 06:49 PM

    I have test this extensively on my end using Safari browser as well, but I could not reproduce the same problem.

    I test on Mac  OS X El Capitan Version 10.11.3 and Safari ver 9.0 browser.

    As you can see on the screenshot image below, the archive forms were in the Archive folder.

     

     

    I also test the Forwarding email tool in the form Submission page of your account.

    The Forward email submission is working as well

     

    confirmation screen that the forwarded email was sent.

     

    The issue might have to do with the combination of your OS and browser and all other application that could be in your system.

    Unfortunately we cannot emulate exactly the same what your hardware and software system will be. But usually the main application that matter is the browser.

    So far we could not reproduce the problem using Safari. But since you can, there must be some incompatibility issue on your Safari browser.

    Our recommended browser for JotForm is Chrome browser. Can you also try using a different browser aside from Safari?

    You can try using another browser like Chrome instead. Check if the same problem still happens while using different browser aside from Safari.

    We will wait for your updates on the result.

    Thank you.

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    Answered by Clickndrive on March 20, 2016 at 06:59 PM

    so far I have tried Firefox and chrome as well as safari and on all three browser I have the same issues. I have had colleagues in different parts of the UK try the same things and they are all experiencing the same problems. Is this just an issue with UK users? I cannot think of anything else to do, it is driving us all mad.

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    JotForm Support

    Answered by jonathan on March 20, 2016 at 08:14 PM

    We apologize for the inconvenience caused. 

    Can you also share to us a visual of the problem when it happens.

    Make sure to take a screenshot of the whole screen on your browser so that we can see how you are logged in to JotForm.

    You can follow this user guide on how to include screenshot image in your response here in the support forum.

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your updates.

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    Answered by Clickndrive on March 21, 2016 at 06:29 AM

    sorry having difficulty getting the images to you , my computer saves tiff images which won't up load and i'm having difficulty convert them

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    Answered by Clickndrive on March 21, 2016 at 06:39 AM

    HERE ARE THE PICTURES, ONE OF THE 'MY FORMS' PAGE WITH ONE FILE SELECTED TO SHOW THE TABS AND THEN ONE AFTER I'VE SELECTED THE ARCHIVE FOLDER, AS YOU WILL SEE THE FILES HAVEN'T CHANGED BUT I HAVE SELECTED ONE JOB SO YOU CAN SEE THAT IT SHOWS THE ARCHIVE FOLDER TABS

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    Answered by Clickndrive on March 21, 2016 at 07:36 AM

    and this is what happens today when I try to forward a submission 

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    Answered by Clickndrive on March 21, 2016 at 08:50 AM

    URGENT HELP NEEDED
    we have a file called EG15EWE - MOBILE SERVICES that we need information off and we can't access it because it was archived. As you can get the archive folder to work could you possibly unarchive it so that I can look at it please
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    JotForm Support

    Answered by Mike on March 21, 2016 at 09:23 AM

    I have attached a bug report ticket about the "Reached your limit" forward email error to this thread and forwarded it to our next level support. We will let you know if we have any updates on this.

    The issue with the Archive folder has been moved into a separate thread. Please kindly use the next link since we cannot handle different issues in the same thread.

    https://www.jotform.com/answers/799014

    Thank you.

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    Answered by Clickndrive on March 31, 2016 at 07:26 AM

    forwarding is still no better yet

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    JotForm Support

    Answered by Charlie on March 31, 2016 at 09:19 AM

    I understand. Apologies for the inconvenience. I'm checking the status of the bug report and it is still unresolved. I'll notify the developer assigned on this to see if we can get an update.

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    Answered by Clickndrive on April 07, 2016 at 09:52 AM

    Am I right in thinking that all the issues we have are to do with the eu.jotform site and not our accounts? As we are having the same issues with other accounts we have access to, all of which UK based

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    JotForm Support

    Answered by Nik_C on April 07, 2016 at 11:09 AM

    We haven't gotten a feedback from our developers yet, they are working on the issue at the moment. We'll notify you as soon as we have more information.

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    Answered by Clickndrive on April 11, 2016 at 10:44 AM

    FORWARDING WORKED FOR A LITTLE WHILE THIS MORNING, IT ALLOWED US TO FORWARD 19 TIMES THEN SAID WE'D REACHED OUR LIMIT AGAIN

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    JotForm Support

    Answered by Charlie on April 11, 2016 at 11:15 AM

    May I know if the limit is still there? I presume it has already reset. However, I understand that you should not hit the limit too early. 

    I tested it and it seems to work again now. Just for clarification, the 100 emails/hour limit for Paid plan covers the "Reply", "Forward", "Share a form via Email", "Test Email" button. Anything that will come from the form builder itself. 

    I also checked the status of the bug report and it is still unresolved. Apologies. We still haven't heard news from our developers about this.

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    Answered by Clickndrive on April 11, 2016 at 04:03 PM

    To be honest we were so busy today we stuck to downloading pdf and emailed them ourselves after it said we had reached our limit earlier. The only buttons we use are the forward and pdf ones so our limit can only be reached by forwarding.  I understand this issue is still being looked at , I just thought it wouldn't do any harm to update you with this extra information, thanks 

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    JotForm Support

    Answered by Nik_C on April 11, 2016 at 05:15 PM

    Of course, and we appreciate your feedback and support, every piece of information helps with resolving this issue.

    We'll keep you updated through this thread as soon as we receive any update from our developers.

    Thank you for your patience.