What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMS Confirmation widget does not work in iPhoen device.

    Asked by gangstermedia on March 07, 2016 at 11:26 AM

    I have the same issue. No problem on computers, but on iOS devices. I look forward to a solution soon, my clients aren't that happy.

    BR // Björn

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    JotForm Support

    Answered by ashwin_d on March 07, 2016 at 11:38 AM

    Hello gangstermedia,

    I'm sorry for the trouble caused to you.

    I have reported this issue to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

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    Answered by Jadeumr on March 15, 2016 at 02:32 AM

    Hi How are you going with this issue?

    Surely its not a big thing to have taken over a week to sort out?


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    JotForm Support

    Answered by beril on March 15, 2016 at 04:08 AM

    Thank you for checking up on this thread. As a support team we cannot give you an ETA on this issue. Be sure that, there is already a developer assigned to this issue. We will update you here on this thread when we solve the problem.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by Jadeumr on March 21, 2016 at 01:20 AM

    Follow up on this Problem.... My application form needs to go live in a weeks time.

    If this is not fixed in time what is my alternative solution?


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    JotForm Support

    Answered by Chriistian on March 21, 2016 at 01:42 AM

    Unfortunately there is currently no update regarding this issue. A possible workaround would be to download the form's source code and setup the verification using Twilio, PHP, MySQL, and jQuery.

    Here are a couple of guides that can help:

    Build a Simple Phone Verification System with Twilio, PHP, MySQL, and jQuery

    Using Twilio SMS with Sinatra for Ruby and Datamapper To Build A Phone Verification System

    Rest assured we will let you know once the issue has been resolved.

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    JotForm Support

    Answered by TitusN on August 16, 2016 at 05:38 AM

    Sorry for the late update.

    We fixed the bug - the SMS confirmation widget should work without incident. 

    Please check and let us know.