What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to clear values of hidden fields

    Asked by t42 on March 07, 2016 at 03:51 PM

    Is there a limit to conditions on a form with paid account?

    We have created a from that will act like a "March Madness" bracket.  I have added conditional formats to the form and they seem to work fine unless a user goes back changes their selection in step 1 of the email, it shows options in Step 3 that should be hidden.  I'm guessing that JotForm can't handle an active change throughout the form. Am I correct?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on March 07, 2016 at 07:19 PM

    Please try to set a 'Clear On Being Hidden' option via form Preferences. It should clear the values and hide associated conditional fields.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by t42 on March 08, 2016 at 08:46 AM

    Mike, you're a gem! Many thanks, sir!

  • Profile Image

    Answered by slombardo on July 22, 2016 at 03:28 PM

    Does this feature still exist with the new interface? I can't find it.