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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Editing forms/ error when saving PDF

    Asked by tinydds on March 07, 2016 at 06:15 PM

    I recently made some changes to one of our forms and now when I save the PDF of the form and import into our software, it looks "off". See picture I attached. The lines are off and it hard to read the form the way it saves. Please advise.

     

    Thank you,

    C.C.

    Office Manager

    Screenshot
    error when saving saving pdf
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 08, 2016 at 01:34 AM

    Hello,

    I am not sure if I have understood the issue correctly.

    Do you mean to say that when you download your form's submission data in PDF, it displays as you have displayed in the screenshot above?

    I did download your form's submission data in PDF and I am unable to replicate the issue you are having. The PDF displays all the responses correctly. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists. Are you embedding these submission PDF in your webpage? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by tinydds on March 08, 2016 at 12:45 PM
    Its very strange because I just did it again, I went into my forms and
    clicked on get PDF and save it to my desktop, but then when I open form in
    my desktop it does the same problem. Its like when converting to PDF to my
    computer something happens. Do you know what this could possibly be? It
    makes it so the lines are off, the patient fills out the form and the
    answer they put in displays 1 line below.
    Thank you,
    C.C.
    *16542 Ventura Blvd Suite 506 *
    *Encino, CA 91436*
    *(818) 943-8228*
    *(818) 453-8260 FAX*
    *Visit us on Yelp! *
    ...
  • Profile Image

    Answered by Huberson on March 08, 2016 at 03:36 PM

    Hello,

    The form you are having this problem with seems to be 'Patient Resgistration' form only. What you can do is using 'Customize PDF' feature from submission page to edit the submission and change the layout. 

     

    I was able to reproduce the issue for this specific form but not on the clone I made, so making a clone of 'Patient Resgistration' and publish it instead can avoid you these steps for further submissions. 

     

    Thanks!

  • Profile Image

    Answered by tinydds on March 08, 2016 at 05:46 PM
    It is still having the same problem. Even when I go to customize PDF. It
    still when I save the PDF to desktop the layout changes.
    *16542 Ventura Blvd Suite 506 *
    *Encino, CA 91436*
    *(818) 943-8228*
    *(818) 453-8260 FAX*
    *Visit us on Yelp! *
    ...
  • Profile Image

    Answered by tinydds on March 08, 2016 at 06:45 PM
    I got it fixed!! Thanks!!
    *16542 Ventura Blvd Suite 506 *
    *Encino, CA 91436*
    *(818) 943-8228*
    *(818) 453-8260 FAX*
    *Visit us on Yelp! *
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 08, 2016 at 11:45 PM

    Hello,

    You are welcome.

    I am glad to know that you were able to fix the issue yourself.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by tinydds on March 23, 2016 at 06:45 PM
    I am encountering the same problem with one of our forms. I cannot seem to
    correct it. I have attached a PDF so you can see whats happening. You will
    notice half way down the page, the questions are on the right hand side
    margin and the answers are all on the left and are off by 1 line.
    Please help!
    C.C.
    *16542 Ventura Blvd Suite 506 *
    *Encino, CA 91436*
    *(818) 943-8228*
    *(818) 453-8260 FAX*
    *Visit us on Yelp! *
    *Confidentiality Note: In compliance with the Health Portability and
    Accountability Act "HIPAA"(rule 104-91), this message is intended only for
    use of the individual or entity to which it is addressed and may contain
    information that is privileged, confidential and exempt from disclosure
    under applicable law. If the reader of this electronic message is not the
    intended recipient or the employee or agent responsible for delivering the
    message to the intended recipient, you are hereby notified that any
    dissemination, distribution or copying of this communication is strictly
    prohibited. If you have received this communication in error or it was
    forwarded to you without permission from Lecia Harmer, DDS, MS, LLC please
    forward this message back to the sender at the email address above, DELETE
    this message from all mailboxes and any other electronic storage medium and
    DESTROY all copies. Thank you*
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on March 23, 2016 at 07:32 PM

    If you could share us the form, we would take a look at it. For the meantime, just try doing the following:

    1. Access your My Forms

    2. Select the affected form

    3. Click "Reports". You'll find the list of reports, including the PDF Design

    4. Delete the PDF Design, you have to hover to do this.

     

    Deleting the PDF design will restore the default PDF format of the submission.