What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Font size is not being changed in my live site.

    Asked by BBC2016 on March 07, 2016 at 07:04 PM

    form font size wont go live on my site or on preview - please help! and my last ticket has not been responded to yet either!!!!!!!!! Please please help me!!!



    Page URL:

    size font size font JotForm
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    Answered by BBC2016 on March 07, 2016 at 10:57 PM

    why is no one writting me back on ANY of my tickets??????? are you seeing this or am i doing something wrong???

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    JotForm Support

    Answered by ashwin_d on March 08, 2016 at 08:19 AM

    Hello BBC2016,

    I am sorry for the trouble caused to you for late response. Please be noted that once your create a thread it comes to our support queue which is responded in the same order we receive the thread. Every time you add a new message in the thread, it is queued again as a new / updated thread. That seems to be the reason of delayed response.

    Coming back to your question of font issues:

    I did check your form and I found that you have set the font size as 14px and it does display the same font size. Please check the screenshot below:



    Do you want to further increase the font size of credit card related fields as well include the product labels? Please inject the following custom css code in your form and that should solve your problem:

    .form-address-table {

      font-size: 16px !important;


    .form-product-name {

    font-size : 16px !important;


    Hope this helps. 

    Do get back to us if you need to change the font of any other labels and we will surely help you. You may also like to share a screenshot of your form marking where you do not see the font getting changed and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    I will monitor this thread to expedite our response.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on March 08, 2016 at 08:21 AM

    Hello BBC2016,

    You may also like to share the webpage URL where you have embedded your form.

    Thank you!