What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will Downgrading prevent us accessing our forms and submission data?

    Asked by rsapparel on March 08, 2016 at 03:54 PM

    Hi.  We currently pay $9.95 per month for your services.   We are changing companies and may be still using the current forms we've created.

     

    If we click the "cancel subscription" button, will we still be able to access our forms we've created?  We don't want to lose anything, but feel we aren't coming close to having 100 submissions monthly anymore.

    Submissions cancel subscription 100 submissions downgrade
  • Profile Image
    JotForm Support

    Answered by jonathan on March 08, 2016 at 10:20 PM

    You will not loose any forms and submission data by downgrading the subscription.

    You can refer also to our user guide here  How-to-Downgrade-Subscription-back-to-Free-Account

    Please let us know if you need further assistance.