What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reinstate Autosuspended account

    Asked by Laura Coldewey  on March 08, 2016 at 04:22 PM

    Please reinstate my account.  I am the web designer for The Church of God's Faithful at setapartbytruth.org.  I am working on the new website using MUSE and am having trouble making a passcode page.  If you look at the members link you will see that we have one set up on that page.  I have not used Jotform before the work on this website.

    I saw that you do not use the "password" form element any more because of the phishing issue but the forum gave a work around by using a text box and conditions. That was what I was trying to do and having trouble with.

    Please let me know what I need to do to reinstate my account and not have it shut down in the future.

    Thank you for your help,

    Laura Coldewey

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    JotForm Support

    Answered by jonathan on March 08, 2016 at 10:48 PM

    Hi Laura,

    I have checked your account/username sunrayg  and I found the form that causes the issue.

    I have now corrected this and reinstated the account. You may login using this URL http://www.jotform.com/login to see the updated status.

    Let us know if you need further help.