What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP Could not instantiate mail function?

    Asked by Mark Rideout on February 24, 2012 at 05:02 AM

    On my website, whenever you submit a form im presented with

    Could not instantiate mail function.

    Page URL:
    http://www.ultimatefrenchcarping.co.uk/contact.html

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    Answered by FPHJR on February 24, 2012 at 05:15 AM

    Me too. Was testing brand new form this AM and this is what I get. Was working fine yesterday PM.

    http://www.shepherdsflock.com/info.html

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    JotForm Support

    Answered by idarktech on February 24, 2012 at 05:18 AM

    Hi Guys,

    Thank you so much for reporting. I have now forwarded this issue to our development team for further investigation. We'll get back to you with updates as soon as possible.

    Thank you for your understanding.

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    JotForm Support

    Answered by idarktech on February 25, 2012 at 07:34 AM

    Hi Guys,

    I think everything is working fine now. Can you please try again this time? Just let us know if this problem still persist on your side. Thank you so much!

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    Chief Technology Officer

    Answered by eee on February 25, 2012 at 09:37 AM

    Hi,

    This problem is completely fixed,

    Kindest Regards,

    Ertugrul.

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    Answered by zappy on July 15, 2012 at 10:02 PM

    what was the fix?

    I have the same problem

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    JotForm Support

    Answered by idarktech on July 15, 2012 at 10:30 PM

    @zappy,

    Please open a new thread for your question and provide more details about it like the website URL where you've embedded your form. This way, we can easily investigate this issue.

    Thank you for your understanding.