What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not working

    Asked by grlassin on March 09, 2016 at 03:40 PM

    I received an email from a prospect who said she sent form on my site. I never received it and I went to test and after clicking submit, nothing happened.

    Page URL:

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    JotForm Support

    Answered by Nik_C on March 09, 2016 at 06:15 PM


    I tested your form and I was unable to reproduce the issue. 

    Could you please try clearing your browser's cache or changing the browser.

    To clear your browser's cache follow the guide i provided for Google Chrome browser.

     If you don't use Google Chrome browser, you can take a look at this guide on how to refresh your cache on every browser.


    Please let me know if you need any assistance.

    Best regards.