Form not being redirected to custom thank you page.

  • mikebull
    Asked on March 10, 2016 at 4:46 AM

    Hi 

     

    I have a form called CF Plymouth, when people apply they should be directed to my thank you page at:

    car-financeplymouth.co.uk/thank you

    but actually they get a message saying the page is not available

    it seems to be adding the figures 20%to the url which may be why the page is not available...but it is set up correctly

    can you help

    mike bull 

    traveltradeupgrade@GMAIL.COM

    +447792 616270

    Thanks 

     

    user name: mikebull

     

     

     

     

     

     

     

     

  • Ashwin JotForm Support
    Replied on March 10, 2016 at 6:58 AM

    Hello Mike,

    I did check the thank you URL you have set in your form and I was able to figure out the issue. You seems to have added http://www.car-financeplymouth.co.uk/thank-you (- in between thank you). Please check the screenshot below:

    Form not being redirected to custom thank you page Screenshot 30

     

    That is the reason why it is not working for you. I have gone ahead and fixed this issue in your form. I also sent a test submission and I was redirected to correct thank you URL. Please check the screenshot below:

    Form not being redirected to custom thank you page Screenshot 41

     

    I would suggest you to test your form and see if this works as expected.

    Thank you!

  • mikebull
    Replied on March 10, 2016 at 7:50 AM

    hey ashwin that's great thank you very much for your help

     

  • Elton Support Team Lead
    Replied on March 10, 2016 at 8:58 AM

    Glad to hear it. If you come across into any issues again, feel free to open a new thread