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  • Profile Image

    Form not being redirected to custom thank you page.

    Asked by mikebull on March 10, 2016 at 04:46 AM



    I have a form called CF Plymouth, when people apply they should be directed to my thank you page at:

    car-financeplymouth.co.uk/thank you

    but actually they get a message saying the page is not available

    it seems to be adding the figures 20%to the url which may be why the page is not available...but it is set up correctly

    can you help

    mike bull 


    +447792 616270



    user name: mikebull









  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 10, 2016 at 06:58 AM

    Hello Mike,

    I did check the thank you URL you have set in your form and I was able to figure out the issue. You seems to have added http://www.car-financeplymouth.co.uk/thank-you (- in between thank you). Please check the screenshot below:


    That is the reason why it is not working for you. I have gone ahead and fixed this issue in your form. I also sent a test submission and I was redirected to correct thank you URL. Please check the screenshot below:


    I would suggest you to test your form and see if this works as expected.

    Thank you!

  • Profile Image

    Answered by mikebull on March 10, 2016 at 07:50 AM

    hey ashwin that's great thank you very much for your help


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    JotForm Support

    Answered by EltonCris on March 10, 2016 at 08:58 AM

    Glad to hear it. If you come across into any issues again, feel free to open a new thread