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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Question we now get the bronze account since we over the limit on form

    Asked by citationbuildingteam on March 10, 2016 at 04:58 AM

    Question we now get the bronze account since we over the limit on form views. But I can't get it because it says we have over 1000 views already but the visit to our website is around 200 which we tracked via Google Analytics. Can someone enlighten me? Thanks



    This is a re-post of a comment on Announcing Pricing Modification: Form View Limits

    analytics
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    JotForm Support

    Answered by Boris on March 10, 2016 at 07:17 AM

    I see you have already subscribed to the Bronze plan, which allows for up to 10,000 form views per month. Your current form view count for this month is 1,213 at this time.

    Are you saying that your Google Analytics shows you've had only 200 page views of your website, or 200 different users on the website?

    Please note that a form view count will increase each time that a form is loaded, which means that if a user loads or refreshes a page with the form several times, each load will count as another form view. Additionally, if there are multiple forms on a same page, navigating to that page would cause form view count to be incremented for each of the forms on the page.

    So if there were 200 users, and each of them on average loaded 5 pages containing a form, or they loaded just one page with 5 forms on it, it would give the count of over 1,000.

    If you do believe that the page with the form only had 200 loads, while our counter shows over a thousand, could you please provide the link to the page in question and we will be happy to forward it for closer inspection to our developers.

    Thank you.