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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not submitting

    Asked by springbankpetresort on March 10, 2016 at 11:50 AM

    Good day,

    We have a number of forms with your service.  

    Over the past 2 weeks or so we have had numerous calls from client saying the form won't submit.

    It's not showing red or saying anything is missing, it just doesn't submit or do anything after hitting submit.

    This is occurring on our EXISTING Dog w/food order form.

    Please help.

     

    Amy

    SPR

    403-217-7387

    info@springbankpetresort.ca

    Page URL:
    http://www.springbankpetresort.ca/existing-dog.html

    order form form won't submit Day OR
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    JotForm Support

    Answered by david on March 10, 2016 at 01:36 PM

    I tested your embedded form and indeed, I was unable to complete a submission depending on which options were shown.  I was able to complete a submission if the Spa section was not shown.  When I cloned your form and tested it by itself it did work without issue.  Try embedding your form once again to see if that helps.  I am trying to narrow down what specifically is causing the form to be unable to submit when embedded, in my test form though without being embedded, everything appears to work properly.