What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Session 'save and continue' method not working

    Asked by WebServ on March 10, 2016 at 04:00 PM

    A user was having problems with uploading images to a form after using the edit form link. 

    She was not able to save her photos she uploaded, so I used her edit link and was testing.  I closed out of it and tried to go back in and now I am getting a blank screen.  I can't see the form at all.  It was not submitted and I do not see anything in the submissions. 

    How can I get this back for her?

    Page URL:

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    Answered by WebServ on March 10, 2016 at 04:33 PM

    Must have been a problem with Jotform.  No one could get into the form, period. It is now working.

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    JotForm Support

    Answered by Mike on March 10, 2016 at 06:01 PM

    Your other thread has been escalated to our developers. We will keep you updated.

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    Answered by SpokaneHS on March 11, 2016 at 11:56 AM

    I'm having major issues too. What's going on?
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    JotForm Support

    Answered by Charlie on March 11, 2016 at 12:42 PM


    I have opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/792811. We will address it shortly. Thank you.