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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why am I not receiving submitted forms on my email inbox?

    Asked by LeonCountyCMR on March 10, 2016 at 04:14 PM

    Forms are not being received to the following address associated with the account: cmr@leoncountyfl.gov.

     

    They are not in the spam filter. 

    Page URL:
    https://form.jotform.com/LeonCountyCMR/2016NOTY

    submitted forms receiving spam filter href mailto in
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    JotForm Support

    Answered by Kevin_G on March 10, 2016 at 05:17 PM

    I checked your email address and it is not in our bounce list, the email history shows that all the emails are being sent as well. 

    Please, check your Spam and Junk folders, your emails should be there, also, follow this guide, it will help you to prevent future issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If the issue is still there, you may also consider whitelisting our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses