What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Why submissions are not being forward to email?

    Asked by bmpt862 on March 10, 2016 at 06:19 PM
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    JotForm Support

    Answered by Kevin_G on March 10, 2016 at 07:06 PM

    This could be related to bouncing, we need to get the email address where the emails should go, you may also check if your email address is in our bounce list and remove it if it is, follow this guide to do it: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Also, follow this guide to prevent issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If the issue is still there after following these steps, and you are using our default sender email addresses (noreply@jotform.com or noreply@formresponse.com), ask your email provider to whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps.