What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change name of cloned form?

    Asked by precisiontravel on March 11, 2016 at 01:49 AM

    I've changed the name of the clone form, the the old name shows up in facebook when I copy the bitly into facebook.  It shows Cancun when it should show Reunion Cruise 2017

    http://bit.ly/1XfD77t

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 11, 2016 at 01:55 AM

    I checked your form and it appears to have the correct name.

    Did you add the form to a facebook page? Perhaps you can try removing the form then adding it again to your facebook page. Here's a guide that can help: Adding Form to Facebook Pages 

    If the issue persists, please provide us the url of the facebook page so we can further investigate it.
    Regards.

  • Profile Image

    Answered by precisiontravel on March 11, 2016 at 02:04 AM

    Yes. I  changed the name but the incorrect name was still showing under properties.  I changed that but it still shows Cancun now. I  know the old post has to be deleted but if I  try now it's still wrong.

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 11, 2016 at 02:50 AM

    You may try clearing the form cache to see if that fixes the issue. To do so, simply follow this guide: How to Clear your Form Cache. Furthermore, you can clear the browser cache as well. How To Clear Browser Cache.

    Do let us know if the issue persists after clearing the cache.