What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Analytics: not showing correct number of responses.

    Asked by tycoprinting on March 11, 2016 at 09:27 AM

    The analytics for your form is not showing correctly.  The numbers are way off.  When looking at the data for this month it saying that i have 4 responses when i really have 73 submissions.

    Should the responses match up to the submissions?

     

    Thank you.

    Page URL:
    https://form.jotform.com/51124164590146

    analysis correct Submissions analytics responses thank
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 11, 2016 at 10:32 AM

    I can see what you mean:

    I am reporting this to our second level, you will be updated via this thread once this gets fixed.

  • Profile Image
    Chief Technology Officer

    Answered by eee on March 24, 2016 at 11:30 AM

    Hey @tycoprinting,

    New version of Analytics is released, and all problems related with the data are fixed.

    Please check your data and let us know,

    Kindest Regards,

    - Ertugrul.