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  • Profile Image

    Max Characters for textbox field set to 3 but only allowing 1

    Asked by DennisH on March 11, 2016 at 01:23 PM

    I've set the field to only accept 3 characters, but it only lets me add one character.

     

    See field site#

    https://www.jotform.com//?formID=60633626102951

     

    password is: Thai-2016

    Page URL:
    http://heminggroup.com/hope3-tips3-thailand/registration-form/

    max characters field mask character limit
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    JotForm Support

    Answered by KadeJM on March 11, 2016 at 01:50 PM

    I see that you are having trouble with entering only 1 one character into your input field even though you set it to 3.

    This happened because you enabled the field mask which was only set to 1 character. So because of that it was overriding the max setting because there was no second and third mask to allow it.

    To fix this problem simply change the mask from # to ### and it will allow 3 characters.