What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Max Characters for textbox field set to 3 but only allowing 1

    Asked by DennisH on March 11, 2016 at 01:23 PM

    I've set the field to only accept 3 characters, but it only lets me add one character.


    See field site#



    password is: Thai-2016

    Page URL:

  • Profile Image

    Answered by KadeJM on March 11, 2016 at 01:50 PM

    I see that you are having trouble with entering only 1 one character into your input field even though you set it to 3.

    This happened because you enabled the field mask which was only set to 1 character. So because of that it was overriding the max setting because there was no second and third mask to allow it.

    To fix this problem simply change the mask from # to ### and it will allow 3 characters.