What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF : Unable to create PDF form and stuck at working

    Asked by LeesaDykstraDesigns on March 11, 2016 at 02:46 PM
    can't
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    JotForm Support

    Answered by Kiran on March 11, 2016 at 03:32 PM

    It seems that there is an issue with creating PDF forms. When I tried to create a PDF form from my account, I see that the message is stuck at Working and PDF form is not generated. 

    Let me forward the issue to our backend team to take a look at the issue. You'll be posted once we have any update in this regard.

    Thank you! 

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    Answered by LeesaDykstraDesigns on March 11, 2016 at 03:35 PM

    I didn't even realize my question went through.   I'm so glad you're looking in to the issue.  Thanks so much!

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    JotForm Support

    Answered by beril on March 31, 2016 at 07:04 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.

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    Answered by LeesaDykstraDesigns on March 31, 2016 at 06:36 PM

    Thanks for taking care of that!   I went in and tried to authenticate again and got it to work.

     However, now the widget doesn't work.  All it shows is the ""Click to Edit       Please Run the Wizard" and the "Run Wizard option has disappeared.

    You should be able to see here:

    http://leesadykstradesigns.com/termination-lynette-smith

    Thanks again!

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    JotForm Support

    Answered by Kiran on March 31, 2016 at 08:29 PM

    Glad to see that the issue is now resolved. Since your question related to the widget is a different topic, we have moved that to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/807734

    Thank you!